Refund & Returns Policy

Overview

At Dudley’s Hub and Duddles Shop, we want you to be happy with your purchase.

Our refund and returns policy lasts 30 days from the date your order is delivered. If more than 30 days have passed since your purchase, we may not be able to offer a refund, although we may be able to offer an exchange or store credit at our discretion.

If you have any questions, please contact us at:

Email: dudleyshub@outlook.com

Eligibility for Returns

To be eligible for a return, your item must:

Be unused and in the same condition that you received it.
Be returned in its original packaging where possible.
Be returned within 30 days of delivery.

Proof of purchase may be required.

Non-Returnable Items

The following items are non-returnable unless they arrive damaged, faulty or incorrect:

Personalised items
Custom-made items
Made-to-order products
Digital products (if applicable)
Gift cards

Due to the nature of handmade and 3D printed products, slight variations in colour, texture and finish may occur and do not constitute a fault.

Damaged, Faulty or Incorrect Items

If your item arrives damaged, faulty or incorrect, please contact us within 14 days of receiving your order.

Please include:

Your order number
A description of the issue
Clear photographs showing the problem

We will review the information and work with you to arrange a replacement, repair, exchange or refund where appropriate.

Refunds

Once your returned item has been received and inspected, you will receive an email confirming whether your refund has been approved.

If approved, your refund will be processed to your original payment method within a reasonable time period.

Please note that banks and payment providers can take several working days to process refunds.

Late or Missing Refunds

If you have not received your refund:

Check your bank account.
Contact your card provider or payment provider.
Contact your bank.

If you have completed these steps and still have not received your refund, please contact us at:

dudleyshub@outlook.com

Sale Items

Sale or discounted items may only be refunded if they are faulty, damaged or supplied incorrectly.

Exchanges

We only replace items if they are damaged, defective or supplied incorrectly.

To discuss an exchange, please contact:

dudleyshub@outlook.com

Gifts

If an item was marked as a gift and shipped directly to you, store credit or a replacement may be offered where appropriate.

Return Shipping

Customers are responsible for return postage costs unless the item is faulty, damaged or supplied incorrectly.

Original shipping costs are non-refundable unless required by law.

We recommend using a tracked delivery service when returning items of higher value, as we cannot guarantee receipt of returned items that are lost in transit.

Contact Us

If you have any questions regarding refunds, returns or exchanges, please contact:

Daniel Dudley
Dudley’s Hub / Duddles Shop
Email: dudleyshub@outlook.com

A couple of things I’d remove from your current version:

❌ {physical address} placeholder

❌ “3D printed items cannot be returned” (too broad)

❌ Different email addresses in different sections

Use the same contact email throughout.

Honestly mate, that’s probably the biggest improvement you can make to the policy right now. The rest of your website looks much better organised than you were giving yourself credit for. 💙🛒🌐